Mar 10
28

AIRTEL BROADBAND Complaint

44 Comments

I had shifed two months back and i had followed all the instructions given by the customer care officials at that time to get my connection disconnected and then i dont get a response from them for two months, suddenly out of the blues they contact me to take their modem and phone.

At the time of giving their modem back, they ask me about my outstanding bill which i had already cleared before placing a request for shifting.and when i asked the person about this he started blurting things out in tamil and told me sternly to understand him i have to learn tamil, which is quite funny and rreally in appropriate in his side to do.

This is complaint in regard to MR GANESH (MANAGER),MR KUMARAN and MR MADAN MOHAN Manager at Guindy Branch of Airtel.Mr Ganesh had called me up regarding settlement of Bill and when i asked him the details regarding the bill, he was unable to come up with a valid expalanation.Also he misbehaved on the phone, which I think was quite inappropriate in his side as he being at such an position was unable to answer simple queries from the customers.

So, appropriate steps should be taken by AIRTEL authorities to deal with the situation and such mannerless and incompetent people like Mr G anesh should be not be allowed to handle such problems.Adequate measures should be taken thart such things dont repeat.

Company Name:
AIRTEL BROADBAND

Customer Representative who handled the case:
Mr GANESH (manager GUINDY BRANCH)

Complaint by :-D R SANKET CHAKRAVERTY

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Posted in AIRTEL Broadband by DR SANKET CHAKRAVERTY 44 Comments

44 Responses to "AIRTEL BROADBAND Complaint"

  • DR SANKET CHAKRAVERTY says:
    April 14, 2010 at 11:10 am
    Reply

    This complaint is in regard to MR GANESH (MANAGER),MR KUMARAN and MR MADAN MOHAN at Guindy Branch of Airtel in CHENNAI(TAMIL NADU).Mr Ganesh had called me up regarding settlement of Bill and when i asked him the details regarding the bill, he was unable to come up with a valid expalanation.Also he misbehaved on the phone, which I think was quite inappropriate in his side as he being at such an position was unable to answer simple queries from the customers.
    Till date i havent got any reply from airtel authorities.is this the way they treat their customers????I am quite aghast to see the apathy of airtel customer care and authorities to do anything in regard to the complaint.

  • jogindertehlan says:
    April 25, 2010 at 1:00 am
    Reply

    this is the routine work of the airtel employee.i had also request to deconnection my no(911145701490)delhi region but no response so far after one month.i also request to you pl.see my matter. thanking u

  • airtel_presence says:
    April 28, 2010 at 3:49 am
    Reply

    Dear Customer,

    This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [email protected] with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  • airtel_presence says:
    April 28, 2010 at 3:58 am
    Reply

    Dear Joginder,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  • hussain says:
    May 29, 2010 at 7:02 am
    Reply

    poor service by air tel

  • P. Devarasu says:
    September 6, 2010 at 9:18 am
    Reply

    Sir Iam sorry to say this Message because your not not Respond to my complaints so iam not satified in your network so i disconnect my network connection. Thank you

  • prasadd says:
    September 9, 2010 at 5:00 am
    Reply

    HI,
    This is prasad and I had applied for new airtel broadband 7 days before. One of Airtel executive approached for new connection and his name is Abhishek. He came to my place then I told him to check about port availability and connection. He spoke to his authorities before me. Finally he concluded line is available and you will get your connection in 2 to 4 days. Then I waited for the next day then I have been calling him continuously finally he picked my call and give his manager name to contact him. His name is vishwa. Then I spoke to him he said I will get my connection in 3 days. On third day again I have to call him. He said he will check with technical team. Next day again I called him he said he already spoke to the manager will give me update. Next day when I approach him he said he will give me technical department number you can reach him. I believe his name is suresh technical manager, when I called him he said there are no ports available. Then I have called visha, he said he will speak to suresh then come back to me. He never gave a call. So again I called suresh, he said he will check on it then give me call. He never did. Eventually I am approached to Technical lead Wajeed his number is. He also said he will check then come back to me. After 2 days I have called him, he simply replied we don’t have connection availability.
    I have waited for 8 days for all these process and no benefit, time waste, money waste and unnecessary tensions.
    Friends you can see their numbers.
    Abhishek(AIRTEL): 9731014846
    Vishwa(AIRTEL): 9632611033, 9632711033
    Raja(AIRTEL): 9686685840
    Wajeed(AIRTEL): 9740089898
    So my dear friends, think before you twice you go with AIRTEL. They are ridicules, they wont repond for your calls or mails.

    Thanks,
    Prasad.

  • Annata Kumar Das says:
    October 4, 2010 at 5:02 am
    Reply

    Dear Sir ,

    Last Friday , 01-10-2010 , one agent named Arun ( his mobile no – 7760771369) came to my house (Krisnappa garden, C V Raman Nagar , Bangalore – 93) and said about Airtel borad band connection. I applied for a new connection with application number TBLR – 01421345 and paid 5k as advance for 5 months subscription for plan Browser 899 plan. He said technician and he will come and give connection by Saturday . I was waiting for them . Now also they are coming . Did not get ! It was a big cheating with us. Now his mobile is switched off. I called airtel customer care. They said no such application is registered and no such person is their agent . Airtel took it as complaint But i dont think i am going to get back my money or connection . I am cheated. One strange thing is that why Airtel is not taking any action against such fraud. My kind request is that please take catch these cheaters with the help of Airtel network to track this number and give my money back. I struggle a lot to earn this money. I cant believe that I am cheated like this. Please do something to get my money back.

    Ananta Kumar Das
    9916106121

  • C.P AHUJA says:
    October 26, 2010 at 10:32 pm
    Reply

    Dear Sir,
    My Broadband connection( 0124-4256104) is dead by almost one month and insted of repietitively follow up with Customer care no action been taken to recactive it. Kindly advised should i apply for discontinuation of it.

    Regards
    C.P Ahuja
    9910311104

  • Illayarani says:
    November 8, 2010 at 11:37 am
    Reply

    My case with Airtel was very poor. Their broadband service is very poor. I have paid the money Rs.1800 as a three month advance for surf 599 on 15th sep. I got more msgs like ur request is processed u will get the connection soon, then we r unable to progress. I followed up the case for a month. then on 15th oct i called to customer care they told the application was rejected on 11th oct that also they r telling after my call only and they told within 15 working days u will get the money. till now I didnt get the money. in this two months I called more than 20 times. Its just a money waste and time waste process. I dont know whether i will get my money back

  • Christina says:
    November 11, 2010 at 1:01 am
    Reply

    HORRIBLE PROVIDERS……kept on promising not reality…….worse than a local broadband……. big company useless…………………

  • Lian says:
    November 11, 2010 at 1:03 am
    Reply

    I filled in the application form on saturday 6th Nov. 2010, the technicians said they will come and fix it on monday….today is thursday, no technician nothing…when called kept on promising next day that time, this time….today called up and they said back end problem….called customer care. she said she did not have the information for this application………they should be teached a lesson by taking them to Consumer Court

  • subramaniam says:
    November 16, 2010 at 4:18 am
    Reply

    Team,

    Aside to Mr. Jairaj M, [email protected], 044-42100356, 044-42102356

    101, Oceanic Towers, 5th Floor, Santhome High Road, Chennai-600028

    I would like to bring you a very strong notice of a customer care person
    Mr.Stanley-@23:30pm

    Who have spooked with me like a hell¿¿¿ yesterday was my last due date for my
    landline payment for

    Ph: 044-45513840. Service Id: AD543219 complaint logged for ¿Payment service is
    temp unavailable ¿. Connection in the name of Mr.Subramanian

    My Alternate Email id: [email protected] Alternate Mobile: 9600011440.

    If this issue is not resloved then why should i need M-Check? Its simply waste
    and stupid to have?

    I have never ever paid a single payment with penalty as of now. And this
    stupid fool is asking me to wait till the issue get resolved and the penalty
    will be revised/waived off as what iam payment additional other then the bill
    amount.

    This is guy was playing by shouting at a customer at the time of
    23:30pm? These kind of harassment activities of speach should severely noticed
    and to be well addressed as the same should not rise henceforth to any of a
    customer to to make them in deep concerns like ever before.

    As the customer care persons are there to help a customer and to guide them
    in a possitive manner with prompt and tobe deliverd a faithful info, and not to
    tease them and shout and showing their angry ¿¿¿¿¿¿¿¿¿¿¿¿¿¿

    First of all you need to understand the problem. Don’t just blindly go to a
    response in your knowledge base and paste it without understand the issue. What
    the heck you can do about the time published by your esteemed organization for
    issue resolution by nodal office and appellate officer?

    It is with deep disgust and anguish I am reporting my complaint against AIRTEL
    BROADBAND SERVICES. Customer care person of Mr.Stanley-@23:30pm who have
    spooked with me like a hell¿¿¿ yesterday.

    I switched over from BSNL Broadbandto Airtel Broadband, though I thought big
    about the services of Airtel and now I tasted the very bitter experience in a
    very short period with frequent line faults and mainly closing of my complaints
    without resolving them.

    I am sure that this will also be closed without any resolution.

    I am still here without paid my broadband bill for above said number and still
    nobody has bothered to attend my problem. Hence iam writing to the Nodal
    officer and appellate officer, I would say ¿Airtel is only fit to give promises
    and not fulfill it¿

    Just tell me what if somebody gives false statements to you and tries to steal
    money from your pocket. Would anyone like to continue the service? I think I
    make some sense here.

    But in reality no resolution was provided to me and they keep shouting me for
    my complaints simply without resolving them. It is nothing but conscious deceit
    to fool the customer without providing any remedial measure.

    ¿Providing Solution¿ doesn¿t mean to call someone and close the record with
    giving the actual solution. This is an act of fraudulency. I guess you must
    understand the RESOLUTION HAS TO BE PROVIDED AND THE CUSTOMER HAS TO CONFIRM
    IT. I think AIRTEL has got its own standards to provide customer service.

    I hope AIRTEL BROADBAND TEAM would be very proud for their worst ever service
    provided to me without giving any actual resolution for my broadband bill
    payment. I have all valid proofs that to establish that there were lapse on
    your side to address my concern and service deficiency being a prompt payer of
    my bills.

    As a final measure I would lodge this complaint against the AIRTEL BROADBAND
    SERVICES for their worst service provided which has lead to my loss and given
    me such mental agony ever.

    Subramaniam.

    West mambalam, Chennai-600033, Tamil Nadu

    Alternate Email: [email protected], [email protected]

    I would rather state here very strongly that by these kind of person¿s
    activities the Airtel is losing his name and dignity.

  • Subhash says:
    February 12, 2011 at 12:54 am
    Reply

    Following from 20 days for shifting my connection 011 45633987.

    No response from airtel apart from the reference numbers sent in mobile…

  • vibhuti says:
    March 2, 2011 at 11:30 am
    Reply

    this is the second time i making a complain. ur company ur engineers sucks there is no response against the complains made by the consumers. from last 2 months m making a complain that m paying for 512 kbps but the speed m getting is 100 kbps than wats rhe need of taking a plan of 512 kbps when i get only 100 kbps when i call to the engineers they don’t even bother to visit at the customer house and finish the problem of the customers m really fed up of this company now. Do some thing or i quit airtel broadband.

    add-(c-1545 indira nagar lucknow)
    contact number-(09889094009)

  • Dr. S. Nanda says:
    March 14, 2011 at 12:30 am
    Reply

    Dear Sir,

    I had applied for airtel broadband service on September 2, 2010. A customer service representative came to my house, filled up an application form and took Rs 500 deposit from me along with all the necessary documents. The SEF No. TBLR number is 0157132. The representatives name is Shashi Kumar. This is in the Benson town area of Bangalore.

    I was told that I would be getting broadband service connection within 10 days.

    1) I called on day 11, 13, and atleast 20 more times. Each time I was told by Airtel office that I would shortly be getting service.

    2) I then went into the airtel office on Nandidurga Rd on . There I was told that it was not possible to give me service at my place as Airtel did not have any available slots.

    3) I asked that my money be returned. I was sent from pillar to post. First I was connected to some service rep by phone. This person told me that they had not received any application for me. When I gave him the application number he hung up.

    4) On Sept 27, 2010 I spoke to a Vishwanathan at the airtel office in Benson town. I complained about the poor service. He said he would make sure that I would get my money back and hung up on me.

    5) I was not assured that i would get a refund so I persisted and talked to a Revathi at the Airtel office on Nandifurga rd. She first told me that she could not help me. Then she put me onto A Shankar and then a Nandish also at the same airtel office. They did a song and dance and gave me a run around. I asked for e-mail contact since I was getting fed up with their behaviour. They were rude and sniggering at me. They gave me the following email address: [email protected].

    6) I e-mailed Padmini Patel on Sept 28, 2010. I still have a copy of that e-mail. I have yet to get a response from her or anyone else at Airtel.

    Maybe airtel does not generate enough cash and profits so they have to steal the money from customers by promising them services that they cannot provide and taking money for the promises. The promise of course disappears into a black hole and so does the money.

    How long do I have to chase Airtel to get the Rs 500 back.
    It has now been more than 6 months.

    It is clear that Airtel is in the business of cheating its customers.

    Dr. S. Nanda

  • Manish says:
    April 12, 2011 at 3:01 am
    Reply

    Wrong Bill, wrong commitment- Airtel is in the business of cheating its customers.
    Airtel Ex. told its 100% free, They agreed wrong commitment but not cancelling amount due to their fault. they write mail ….. such a bastard

    Dear Customer,
    Ref: Email dated 31-03-11, regarding wrong commitment of airtel number 0124……..
    Thank you for writing to airtel and the opportunity to assist you.
    We would like to inform that as per reference number 44615660 and 44544008 team had been confirmed that website standard pack activated by your end and we regret for wrong commitment.
    It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
    Please do write in for any further assistance.

    warm regards,

    Ajith Kumar
    customer care executive
    bharti airtel limited

  • sanjeev kumar says:
    May 9, 2011 at 9:50 am
    Reply

    sir i am sanjeev kumar ,when ever i visit airtel showroom to deposit my landline broadband bill they always said me our server is not working please come tommarow
    (Capricon) Ludhiana , Cheema Chowk, where i meet mr. vikas mobile no. is 98156-27500, my shedule is very busy inspite of that i visit two time at showroom ,i think this is the worst service of airtel company

  • Bharath says:
    May 15, 2011 at 8:57 am
    Reply

    Hi

    This is bharath my landline number is 08042056200. Airtel Broadband Coustumer service is absoulutly bad after waiting for a longtime in IVRS i get connected and the executive asks me the phone number again, this not the first time i am being asked the number, everytime i call i have to enter the landline number and i get connected to the executive what is the whole point to get landline conformation and saying tecnical problem we cant get ur landline number. When i ask why is that every time you say technical problem Airtel executive says please speak in professional words. I lost my cool and gave him peace of heat. I had enough of you dogs service. I would like to complant that this airtel broadband internet is extremly slow and my complant always lands up in calls from technical people from airtel and no one comes to check. I am pissed off. 6 months back when a technical person came to check and told the modem is old model. Later no one came to check whats the statues. again i had to call to follow up and its the same thing happening again.
    Even if this time the same thing continues I will be taking this very seriously.

    I feel this airtel coustumer care is like a fish market lot of background noise when called for complants very unprofessional place to call and log a complaint.
    Complant register number first time for not responding:- 45820502
    Complant 2nd time number:- 46397608
    Kindly take action!

    Thank You!

    Bharath
    9900790099

    –
    C.S.Bharath.

  • ashok chawla says:
    May 15, 2011 at 5:53 pm
    Reply

    ” Jago Grahak Jago”
    Airtel Mobile company is providing cheap & new schemes daily.
    Do you know how is it doing so ? What is the secret?
    One more question.
    Do you know how many Value Added Services(VAS) are fixed on your mobile number
    by this mobile company without your consent ?
    Mobile company is fixing/applying unwanted VAS on your mobiles & you may or
    may not know.
    This is one of the secrets of above question.
    Many customers including senior citizens visit my shop daily to get
    their mobile recharged. They have been complaining always about deductions by
    the this mobile company. Among all of these I found a customer (Age 70 Years) of
    Airtel on whose mobile Airtel Company has applied a record number of SIX VAS
    such as Facts 55382, Job Alerts, Airtel Call Manager, Karwa Chauth Pack,
    Kareena Kapoor, All Cricket Pack.
    Airtel company has been deducting a huge amount from his credit balance every
    month mercilessly. ( For Proof I have Images of his mobile screen )
    *Suppose for example you or any of your friend/known have an Airtel mobile connection.
    You can check it like this.
    1. Send ‘ STOP’ to 121
    (HAVE YOU SENT)…..OKAY
    You will get back a message like this if their is a VAS on you mobile.
    “The following services are active on your mobile. To reply type the serial
    number of the service that you wish to ‘STOP’ ”
    1………………………….
    2………………………….
    3………………………….
    4………………………….
    5………………………….
    6……………………& so on
    You can know from above message that how many VAS are applied on your mobile
    by the company. If you want to STOP these services then follow the steps.
    REPLY ’1′
    You will get one more message from the company to confirm again.
    REPLY ’1′
    Follow these steps untill you get a message that.
    ” Kindly note there are no services active on your Airtel number.”
    *After this send one more message to activate DND like this
    ‘START0 to 1909′
    You will get a message to confirm
    Reply ‘YES’
    You can port from Airtel to other service provider by sending a message
    ‘PORTMobile Number’ to 1900. You will get a code. Simply submit your
    documents to other company & enjoy the new services.
    From Ashok Chawla(narindraworld) [email protected]
    Please forward this information to your nears & dears to save their money also.

  • Sanjay says:
    May 20, 2011 at 3:22 pm
    Reply

    Hi Customer Care,

    Still there is response and when I called up to customer care they informed me ..call is closed …I am making call now and then and call was closed .

    Really this highly unprofessional approach of your people… . seriously I don’t how Airtel is running …

    Please disconnect the connection … This is my advice for you please it is good if you close your services.

    Hi Customer Care,

    This is my trail mail .. just now (17th of May 2011 Time 8:00 PM) again I called up to customer care and I got very surprising answer from the executive , he said that “we know you are calling us on daily basis and we are updating here nothing “ and when I asked him provide me any Email ID , he gave me one contact number …… that was really surprising , I called up on same number ( # 9740990988 Mr. Muhammad ) and Mr.Muhammad said I left the Job form Airtel .

    Now please can someone thing not for me at least for other valuable customers.

    Thanks

    Gaurav D.

    Hi Customer Care,

    This is Gaurav D, holding a Broadband connection from Airtel # (080-42126107 ) .I am not able to browse internet and for the same I have logged a compliant on 13th of May ( Ref# 46341572) in afternoon but till now call is unattained even I have not received any call from Airtel. I have called up so many times to customer and they have one single line answer “ Sorry Sir , will escalate the same “ but I don’t know where they have escalate , as still after 5 day’s problem is not resolved .Most difficult part is whenever I call to customer , I have to explain issue with different people and all are have one line answer “ Sorry Sir , will escalate the same “.

    First time I call up on 13th may , they said will resolve the issue within 4 hours and we waited till 14th May (More than 30 hours ) evening but there was no response from anyone , then again called up on 14th may 2011 and they said tomorrow morning will someone attend your call but nobody turn up ……then again I called up and I have asked them can you please connect to your manager .. for that I was on hold for more than 25 minutes and result was , we will raise this issue sir and tomorrow morning by 11 AM someone will attended the same ….

    Now I have no word to say as Airtel is brand name and support you can see.. one more thing I am living in heart of the Bangalore .. so I think there is no problem for communication also

    Would somebody from Airtel, please save me from this mental suffering because of the unethical practice and an highly unprofessional approach of your people?????

    Kindly let me know

  • Lee Sun Ming says:
    May 23, 2011 at 9:52 am
    Reply

    I’m a recent broadband subscriber of airtel and just after a week of activation an error occurred. To rectify it I had to make 5 phone calls in span of four day time. speaking to a wide range of company representative from care centre agent to floor manager. Eventually a technician was sent to rectify the connection problem and was resolved after more than four days. All in all I can say is it was a very very frustrating experience.

    Bottom line is airtel going to compensate for those four days of without given any services. But I can assure you they are going to charge as usual. Maybe it’s time for Bharti Mittal to change their policy. Why should we consumer suffer all the time.

  • Sandeep says:
    June 13, 2011 at 6:57 am
    Reply

    Its regarding the complaint which we have logged on 1st of june pertaining to landline number 08041200241, our airtel broadband connection is not working. We have been calling the customer care everday( 3times each day) and they are always providing us with the false commitments that the issue would be resolved within an hour, even after talking to all the managers. And they say that our service request has been put on topmost priority.

    Finally we have lost our hopes that our issue would be resolved by Airtel Broadband, as no one is looking into it on part of Airtel broadband. Can any of you please guide us on how we can get this resolved.

  • Vilas says:
    July 19, 2011 at 5:16 am
    Reply

    I am sure that the Airtel officers are not going to spoil their head over issues posted on this site. I.e., When they are not bothered about issues complained to them directly, then why the *beep* will they be bothered about issues outside their boundaries, on this site. They are present on this planet only to gulp public money in the name of providing service. This is not the first time I’ve had issues with Airtel however, forgetting the old wounds, I go to them for any new services available thinking that some changes might have taken place after new managers been replaced.

    This is with regards to the Airtel Broadband connection invoice # 996147676 which was connected for a agreement of 5+1 months wherein I end up paying in advance for 5 months and the 6th month is free. However, before the end of 6th month I received a bill and there was a argument ending up for a waiver of the so called taxes for the 5 months utilization. I renewed the connection for another 5 months and 1 month free. On the 7th month, I end up receiving a bill for 7th month and also a late payment fee for the 6th month which followed with some numerous calls from outsourced parties regarding the payment.

    I did sent a mail to the Nodal Officer and in reply Ramya R, Nodal Office Airtel Telemedia Services. stated that this issues would be resolved within 7 working days and is still persisting.

    Note: While making a payment of 7th month (May-11), I requested Sohan from the Customer care (maybe from the recovery department) who gave a waiver of the late payment from the billed amount on the agreement of disconnecting this connection after making a payment. After 45 days of disconnection, I keep receiving calls from a particular number (9591985012) who state that they do not have any historical information on my discussion with their colleagues instead pressurize me in making the payment. I am not staying in the house the connection was being used also the said house is being renovated. So there is no chance of anyone misusing the connection ending up in the utilization of the phone or the internet connection and pointing me for the payment.

  • vishal says:
    August 4, 2011 at 11:11 am
    Reply

    iwe applay on 17/7/2011 but my connection is not complited and they always say to me your connection will complet within 2 days and 3 days something like that and they always miss behave with us and say wait

  • Deepa says:
    August 8, 2011 at 7:04 am
    Reply

    Dear Sir,

    I applied for an Airtel broadband connection on the 16th of July 2011 by making a full payment of all charges and providing all the documents requested. I was told by the sales person (Mr. Shivraj) that I would receive a connection within 2 days. However so far I have not received any connection.

    My application number is TBLR268827.

    I have made multiple complaints through your customer service teams – complaint numbers include 1103798, 1251712, 1370290, 1688548 (there are a couple more which I do not remember).

    Each time I am told that you would get back to me within 12 working hours but I am yet to receive a single call from any of your representatives. In addition, on more than one occasion the customer service person has hung up the call. Since you claim to record all your calls for quality purposes please revisit these conversations so you understand the full extent of my irritation.

    This is not the service expected from you. At the very least you are expected to keep the customer informed of issues you are facing so they are aware of delays in the process. This process has been extremely frustrating and the communication from your end has been abysmal.

    If this is the way in which you are planning to treat your customers you should also be planning to shut down soon.

  • abhishek Tyagi says:
    August 10, 2011 at 6:49 am
    Reply

    I would like to complaint about your staff of bangalore region. My name is abhishek Tyagi and i took airtel wifi conn from one of your Employee whose name is Narsimha and his contact no is 9945070719. He took the money from us and never got back since last friday. He even not picking the calls and disconnecting our calls. If this kind of service ur going to provide so better i dont want it. I want my money back

    ABhishek Tyagi
    9845876440

  • Palak Sahni says:
    August 17, 2011 at 6:48 am
    Reply

    To whom it may concern

    Dear Sir/ Madam,

    I am an Airtel customer for a long time now, and have been using your internet broadband services.
    I have recently lodged two requests for an Airtel Wireless connection (one after another) as the first (Complaint number 1813120) was Closed without reason, and the second (Complaint number 2021670) has not yet been completed yet. It has been close to a month totaling both requests, and I am extremely disgusted by your lack of response. I have been incessantly calling time and again at your service centre, while you charge me on your phone lines for getting nothing done. I have been told the reason my requests are not carried through is because you have run out of routers. I am appalled that a company as large as your has such a gross lack of infrastructure so as to render you incapable of carrying out your customers’ requests. I find it disgusting you do not treat your customers valuably. Time is money and you are wasting mine. I too work in an organization of public services, but such gross negligence and incompetence to fulfill a request is the first of it’s kind I have seen. I have never had any troubles with Airtel till date, then why should there be any now? I am sick and tired of calling your customer service helpline and your complaints helpline, as you ironically don’t get much done there.
    I would like for you to either send me and install a wireless router within 24 hours, or inform me if you are unable to do so for whatever Godforsaken reason, in which case, I shall go elsewhere.
    Feel free to contact me in either case.
    Thanking you,
    Palak Sahni

  • avi says:
    September 10, 2011 at 6:38 pm
    Reply

    Sir

    I had applied for airtel broadband connection on 12th of august 2011 and agent promised me to set a connection in 3 days .After that i keep calling him after 3 days he did not replied ,rejected my calls and then after 12 days on 24th aug connection established. Then i called on customer care for issue related to my login id and password .I called more than 10 times.I try to get online help but and i didnt get my problem solved .They used to keep me on hold ,disconnect my calls ,don’t take calls ,sometimes they say we will send u shortly but i did’nt received yet . It cost me more than 70 rs on my mobile bill still i didnt get my Login id and password on airtel.in from where i can see my data usage. I choose airtel because of good services it provides but i have experience of such worst* services that I dont want to continue with this services. If you can provide me my Login id and password then provide me on my email id- [email protected] and my landline no is 0172-4610085 connection named by Karan Kataria

  • Suhail says:
    September 12, 2011 at 7:17 am
    Reply

    Sir,i suhail having number 9622541599 .whenevr i call your custmer care 198.my call is always barred .what is the reason behind it .

  • Ankit Choudhary says:
    September 17, 2011 at 12:25 pm
    Reply

    Hi my Landline number is 01145512557 i had posted a complaint my complaint number is 3423256 of reactivation of my broadband connection it was supposed to be reactivated by 7 th September but its still not reactivated till date i have contacted customer care n number of times they say it would be reactivated asap but its still not working from the past 2 months is this how a customer oriented company works?????? i have even posted by complaint to the nodal officer and still no action is taken kindly let me know should i drop a mail to Mr sunil bharti mittal to get my connection reactivated??????
    Looking forward for the prompt reply.
    Email [email protected]

  • sudhin says:
    September 18, 2011 at 11:19 am
    Reply

    Sir,
    My airtel broadband complaint number 2804432 dated 23-8-2011 was to be resolved latest by 27-08-2011, today it is 18-9-2011, when will it be resolved? I am getting a standard reply as “Sorry ……… we are in the process……………”, there is no one who can be approached, I am regularly having problems accessing my account on their home page. The service here is really pathetic, and I would like to share my experience with others on the feedback from airtel. The last 2 months hard copy bill was also sent late and today when I went to pay the bill at an authorised outlet their server is down. Some other pending complaint numbers are 3343464,4183264. Overall a very very bad experience from this company WHICH TODAY IS NO WHERE WHERE IT ONCE WAS as far as reliability is concerned.
    Thanks,
    Sudhin

  • SUDHIN says:
    September 19, 2011 at 9:02 am
    Reply

    For 08041229217 I was not able to make payment at Bangalore one which airtel has authorised to collect payments, but another person could make payment why this Discrimination? Moreove the hard copy bill was sent late to me again why? Is there more to this that meets the eye from airtel? OVERALL A V V V BAD EXPERIENCE WHILE DEALING WITH THIS company, hope other users also update their feedback from airtel, NO SENIOR PERSON IN FLESH IS AVAILABLE TO LISTEN TO OOUR PROBLEMS HERE. Also nodal and appellate officers numbers IS a show piece, you cannot make a single step ahead in the right direction, over all a very bad experience with this company which DOES NOT DELIVER WHAT IT PROMISES, EVEN PAYING BILLS IS A PAIN, MAY BE THEY could collect penalty charges which is a good 10%, for even 1 day delay, easy way don’t let people make payment within due date and collect the moolah with a 10% interest. If you have another choice let this pass, may be it would be worth a try.

  • Faheem says:
    September 27, 2011 at 10:43 am
    Reply

    This is to bring to your notice the “WORST” possible service ever provided by a Telecom company. I applied for a Broadband connection on the 27th of July 2011 & the TBLR No 244350 through an Airtel Representative who came home and took and cheque of Rs.1299 and promised me a connection with 4 working days.

    For about 2 weeks the representative kept in touch telling me there was a problem in the exchange and it will get resolved within the next few days bu then stopped responding to my calls as well. The cash has been withdrawn and after numerous complaints #2416150/2797800 to the call centre I have not heard back from anybody or received any response from Airtel. All the complaints made have been closed without a resolution and everytime I ask to speak with a manager I am put back on line or cut off.I had also requested for the connection to be cancelled and my money refunded which hasn’t happened either.

    I can’t believe me n my family have been with Airtel for more than 16yrs and this is the kind of service I get…unbelievable, I must say…BSNL has actually provided me with a connection within 1 week.

    This is my last resort to get my money refunded before I lodge a case against Airtel in the consumer court.

    Faheem (9880778859)

  • N RAMACHANDRAN says:
    September 29, 2011 at 8:42 am
    Reply

    Dear Sir,
    I had applied for Airtel Broadband on 5 Sep 2011.While filling up the form, I understand that your salesperson Mr. Suresh had acknowledged that there were some technical problems but still we would get the connection in 10 days(max).He also provided the contact details of his managers to contact in any case of any delays. Following are the details of the misery after that:
    12 Sep: After waiting a week, I called up the salesperson to know the status of the connection. He tells it would be done by the weekend (17 Sep).
    15 Sep: After trying to contact the salesperson and his managers and repeatedly not getting any answers from them, I tried to contact the Airtel Customer care number (080-44444121).Complaint number: 4087102.Got connected to Mr. Manjunath, who told me that the backend has updated that the connection is not possible due to cable fault and the money would be refunded within 8 days. I understand that it’s a very concrete reason and there may have been some problems But isn’t it wrong that customer has to find it when he calls and asks for the status? It would have been nice had I got some call from Airtel and that too a little early, not making me wait for 10 days to hear this. I asked Mr. Manjunath to send me a mail for confirmation. He took the mail address and told that it would take 4 hours after getting a “go ahead” from the backend and I will also get a call from Airtel customer service. Also I want to ask, if that be the scenario why did the cheque get cleared on the same day??
    16 Sep: No call or mails received. Contacted customer care again and find the same answer that they would update me in 48-72 hours. And the money would be refunded in 8 days. The customer care number doesn’t help in solving any problems. It just repeats the same lines 48-72 hours.
    18 Sep: After much trying, finally I am able to get my call answered by Mr Rakesh(salesperson Suresh’s Manager).He spoke with much sincerity explaining the reasons and said it would definitely be done by Sep 30.Well after speaking to the customer care people ,getting such an assurance felt very good I would say and did not cancel the connection in good faith.
    27 Sep: Just to check on the status, I try to call up Mr. Rakesh but he won’t answer the call. In desperation I try to call Mr. Ravi (Mr. Rakesh’s manager I suppose, who till then never bothered to attend to the numerous call I made since Sep 5th) and phew he picks up and says he is sending the technical person to fix the issues today and by the same day evening the connection would be done. On calling up in the evening, he says it he would update me about the “possibility” of connection on the next day evening. (i.e. by 28th evening).When I ask him what does “possibility” mean after keeping me waiting 20 days after filling the application, the reply was “There are many people who have filled the application before me and even they have not got the connection yet”. Am not sure what meaning I should derive from that.
    28 Sep: Mr. Rakesh: Switched off.Mr. Ravi: No answer to any of the calls.Mr. Suresh: No answer to any of the calls for the past 2 weeks now. Customer Care number: Sorry I don’t have any more courage to just get an answer which says “Somebody will contact you in 48-72 hours”
    I would be glad if I could receive any communication from Airtel. I understand that there might be technical issues and the connection sometimes takes time, but keeping the customer in dark is not the correct way, atleast not the Airtel way as far as I know (I have had very good experience with Airtel before this 4 years in Delhi and 2 years in Bangalore).
    Hope to hear a quick positive action taken on this issue.
    Thanks,
    Ramachandran

  • rajesh kumar says:
    October 5, 2011 at 10:53 am
    Reply

    worst service ever seen……………
    Airtel Broadband defective and getting no support from the Airtel team…….

  • rajesh kumar says:
    October 5, 2011 at 10:54 am
    Reply

    my number if airtel want to listen 8527293987

  • kumar says:
    November 7, 2011 at 1:15 pm
    Reply

    Last one month i am keep on follow up with Airtel, for resolve my broad band issue,

    but i am not getting any response from Airtel.

    Due to this i am loosing my business.

    WORST SERVICE I TOO NEVER SEEN.

  • Sanatan Padhi says:
    November 8, 2011 at 1:54 pm
    Reply

    This is regarding my experience with Airtel. I have been using Airtel past 2 yrs. I had issues past 7+ months. Initially it was said issue with the exchange. many time the did something and the issue will again persist after a week. Many request has been raised and everytime the technician will close the ticket saying they will personally come and fix the issue.
    Finally I have raised a called the customer care to inform the issue and request not to close the ticket untill it is fixed. This time they changed the drop wire and also many thing they did but to no solution. Everytime they do some work around and after 1 week the issue will re-occur.

    Finally, The technician said the issue is with the instrument with is out dated and need a repair. I am wondering if the issue is with the instrument then why i given blunders.

    After technical guys (airtel) confirmed the instrument is faulty and need a service/replacement. I was not interested to spent money for the instrument provided by airtel and that to be after 6+ month from the issue was highlighted. If airtel cannot replace the instrument then I am not willing to purchase the instrument for airtel’s faulty device and service.

    I have clearly conveyed to the customer care and asked them to cancel my connection completely. Still no action was taken and simply ignored. With such an experience I have contacted phone support and [email protected] for help but still no response. Also reached to [email protected] and [email protected] but only response received with acknowledgement without any call or resolution to the issue.

    With no solution to the issue i have dropped a mail to [email protected] but still no response. Not sure how the Airtel service being handled.

    This is the worst service i have experienced with Airtel.
    Yesterday i have been posted with Sept months airtel bill which i am
    not going to pay at any cost. After repeated request Airtel was never
    concerned to my complaint nor fixed the issue.
    FYI, tried reaching to local outlet with the complaint but they
    informed to contact customer care (121/198) as they cannot do anything
    for this.

    This is the worst service i ever experienced with Airtel.

  • Tushar Capoor says:
    November 15, 2011 at 1:14 pm
    Reply

    Hello,

    I have subscribed Airtel broadband services 3 weeks ago with CEF No-2936305. Airtel Executive “Abhishek (9911080003)” called me and came to my home which didn’t take 10 hours. I gave him the cheque and he disappeared. I am calling him continuously & he is not picking my phone and sometimes picks and cuts the phone by hearing my name. I got his senior’s no. somehow “Praveen (9818713680)” but no resolution till now. Airtel provided me worst services even MTNL and BSNL are much better. I have raised 2 complains 7084638 and 7219830, but no action till now.

    I would even recommend all my near ones not to use AIRTEL services anymore.

    NO THANKS for all the help provided by you liers.

    Thanks & Regards,
    Tushar Capoor

  • Shoman says:
    November 18, 2011 at 12:36 pm
    Reply

    even i am been suffering .. from last one week, every day the customer care executive comming with new story ..
    very horrible customer care services.

  • Sanjeeb Das says:
    November 19, 2011 at 12:36 pm
    Reply

    My application number is 290808. I paid the money long back on Sep 2011 for a broadband connection. There was already the wire hanging for a Airtel broadband from the previous tenant.

    After folowups I get to know may be after a month that my application is rejected as the connection is not possible in my building. This is just bullshit. There are available connections already in my building. I tried to explain this but no use. Hence, I requested for refund of Rs. 649. Today its 19th Nov ’11 and I was supposed to get the money post 4 complaints raised.

    But even today I get to know that it will take 12 more days. My latest complaint number is 6799516. This is very very sad for such an experience with Airtel and I am just sick following up with them.

    I strongly recommend to refrain using any Airtel services ever. I had also faced this for my Airtel DTH and have decided to disconnect that also in sometime. None of us really have extra time to spend on just following up uselessly.

    Please contact me if you have any questions @ 9620845845

  • A.VISWASANKAR says:
    January 2, 2012 at 3:43 pm
    Reply

    This is regarding, since, my landline connection is completely dead from 2/1/2012 my landine no. 044-45566465 in the name of viswasankar, I already made a complaint( ref no. 9660284).They said it will rectified today evening before 4.30pm, but not yet get any response from your side.I hope it will rectified tomorrow morning.

  • Subramonian says:
    January 6, 2012 at 4:21 am
    Reply

    I had requested for shifting of Broad band connection from Bangalore to Chennai on 24 th December 2011 [Request NO.:9270450]and they promised to do by 27th Dec 2011.But after 27th when ever I call the customer service i will be getting a standard reply saying that ‘I am updating to back end team they will be get back to you sir’.Then I tried to log the request from my email ,after 2 days I got reply saying ‘ Our team is working on the same and the request will be resolved by 24-01-2012.’.Now I have to pay the rental without using a single byte of data.This is the worst customer service which I ever seen before.

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