May 10
9

Airtel Digital TV Complaint

22 Comments

I am one of the customer of your air tel dth connection for more than a  year as our builder has added this as a package along with the flat & purchase. The service we are getting from you is far from satisfactory and getting your customer care is all the more difficult. We are not able to talk to the person even after spending one hour on the phone line. It is very irritating and I do not know what to say more. Also after talking to the customer care after spending three days on the phone for more than an hour every day he said he couln’t do the updating and wanted me to talk to him again which is impossible !!!!!!!.

After this I send a SMS and & promptly I got a response that this will be up dated in 2 to three hours. & I send one more mail on the next day the same response which means that & the system ( Machine) is doing the job of responding correctly and this do & not refer back to earlier request. Now it is three days and nothing & happened. Can you do some thing for this?

Our complex is a big complex with about 360 customers and I understand that people started to migrate to cable connection even though our builder didn’t allow to do the same earlier.  All of us are seriously thinking to do the same even though we paid the amount for the connection which will & be a waste.

Pl note that I do not want a response from machine and woulk like to have a humane response. What ever may be the answer pl do the same immediately. Almost one week has gone with the problem and no proper response from any body as ever body I talked to wanted us to contact customer care which happened to be a machine.

Since I have recently paid the rental charges which is available till June 17 or so I am also planning to switch over to the cable TV the good old system after this!

My customer no is 3000637920

Complaint by:-M.Ramakumar

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Posted in Airtel DTH by M. Ramakumar 22 Comments

22 Responses to "Airtel Digital TV Complaint"

  • sailendu nayak says:
    May 10, 2010 at 9:58 am
    Reply

    resolution problem of various channels like star cricket/ESPN etc not yet addressed for last 15 days with repeted telephonic complaints. this has led to complete frustration, being a very new consumer and like me a band of 2500 new consumers in NTPC KANIHA (orissa)now holding a meeting to take steps of our own if the same continues further

  • pramendra rajput says:
    July 28, 2010 at 3:22 am
    Reply

    i am pramendra rajput,i have no connection of airtel digital tv, even non of my relative, friends any one else.
    after that i am gatting unwanted ,verry irritating phone calls and several sms. i hv complained so many times by making call to c.c. on 12150. i fallowed all the instructiones they told me for delete my no. from whome ever’s acc. but it is not done yet
    t am verry suffer wt this fucking activity by airtel digital tv.
    As now i am making call to customer care after long long tey receive call and when i starts regarding this matter they dis connects .
    i am a bussy persone in my world, my job , my industry why this hell company is disturbing me with fucking nonsence employees.
    i m verry sorry to using bad words but activity deserv this.

    Please please stop this as soon as possible or i wil do somthing else which will be verry bad .

    my contact no. is 9993625651

  • jdk says:
    August 27, 2010 at 4:45 am
    Reply

    AD Airtel tv
    maan na maan mein tera mehmaan
    i m from haryana.
    i dnt hav any type of dealing with this foolish co.
    i m made tired by undesireable daily frequent messages from these non sense people for the last many years.
    they also calls me at my mobile pretending me by some pseudo SOM PARKASH.
    i think there is no such person.it is a business tactics through taxi girls.
    i made frequent requests to customer care centre but it appears they all r deaf n dumb.
    I SEND SHAME TO [MIS] MANAGEMENT of poor AD AIRTEL.
    jdk

  • Hitesh Prajapati says:
    September 7, 2010 at 1:27 am
    Reply

    I am not able to use airtel dig. tv’s quick view service.
    Is there any one who know about it?

  • Airtel Presence says:
    September 23, 2010 at 11:27 pm
    Reply

    Dear Ramakumar,

    This is to inform you that your concern listed 9 May 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  • Airtel Presence says:
    September 23, 2010 at 11:29 pm
    Reply

    Dear Sailendu ,

    This is to inform you that your concern listed 10 May 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [email protected] with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  • Airtel Presence says:
    September 23, 2010 at 11:31 pm
    Reply

    Dear Pramendra ,

    This is to inform you that your concern listed 28 July 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  • Airtel Presence says:
    September 23, 2010 at 11:33 pm
    Reply

    Dear PDK,

    This is to inform you that your concern listed 27 Aug 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [email protected] with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  • Airtel Presence says:
    September 23, 2010 at 11:34 pm
    Reply

    Dear Hitesh,

    This is to inform you that your concern listed 7 Sep 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [email protected] with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  • ismail says:
    January 26, 2011 at 4:28 am
    Reply

    dear sir, . i am airtel dealer working under the distrbution of sri vari telesystemss coimbatore.( hp:-9894130000..on diwali you have announced the offer that if we reached the target of 150 peiece you arranged tour to dubai …we have acchieved that .but till now you didnt announced the date or anything about the tour.four months had gone…when will you arrange the tour please announce us earlier …if you announce the offer please do it fast then only we can do more work with you.if you delay like this how we will get interest to sale airte dish we can change to sun tv ,big tv or any other dth they completing their offer soon… last 15 times i make a cal to.mr.rajesh.cbe.( ph:-9629789889..no response….till now.today..26-01-11…i think that offer is govindha govindha.. send me replay as soon as possible..this mail i send it all places officers mail…my ph no is.09865648786

  • Anup Awasthi says:
    June 9, 2011 at 8:50 am
    Reply

    Hi There,
    I had registered a complaint regarding my remote(STB’S REMOTE) malfunctions on 4-June-2011 . Reference No of that complaint was 8692825. Customer care executive informed me that issue will be resolved by next day i.e. Sunday.
    But nobody arrived and after again calling they gave me new reference no(8785088) assuring me that they will resolved it.
    Till now nobody has arrived to resolve the issue. Now I have received a message from Airtel side informing me that above issue nos(8692825, 8785088).
    How can they can close this without resolving it.
    First of all nobody comes to resolve the issue. Issue is still there in my remote and on top of that they are closing these issues without resolving it.
    Please inform me about this action.

    My Customer Id is— 3000363070

  • Vikram S says:
    June 10, 2011 at 4:42 am
    Reply

    To Airtel Digital TV care,

    I am extremely dissatisfied & still experiencing the same problem (Error code: SM2) and there is no broadcasts on my Airtel STB.
    Vaibhav from your corporate team was assisting me since last week in resolving the issue, and there was transmissions restored only for one day.

    There is no Airtel TV service being received by me since evening of 28th May
    2011, which is almost 2 weeks now. (Pls see earlier mails to you below)

    After all these harrowing instances over 2 weeks, now I am going to consumer court against
    Airtel, unless there is a prompt permanent solution to this disruption of service and
    I be suitably reimbursed for 2 weeks, when my services were disrupted from your end.

    -Vikram S
    Cust Id: 3006087786

  • Vikram S says:
    June 10, 2011 at 4:42 am
    Reply

    Cust Id: 3006087786

  • Pankaj says:
    June 26, 2011 at 9:49 am
    Reply

    Hi,

    I am highly disappointed the way this marketing gimmick has been played by Airtel. During the promotion of INR 25 as bonus no where it was mentioned that ‘Only 325 recharge will make you eligible for this bonus’!

    Secondly I have made extra payment not less, if its only applicable on INR 325 pls refund INR 25 only credit card and give me bonus of INR 25. I wrote the mail exactly when I have recharged my account if this was the case I was expecting a quick revert.

    I am regret to say that overall experience on the call was pathetic as nowhere Ms Gunja Singh was helping me it was more to do with we can’t provide and there was someone hearing over all conversation and I overheard that “yeh to escalation hai chod do” and line has been disconnected by Ms Singh.

    Regards,
    Pankaj.

    —–Original Message—–
    From: [email protected] [mailto:[email protected]]
    Sent: Sunday, June 26, 2011 3:01 PM
    To: Pankaj Ojha
    Subject: Re: Recharge 3003536185

    Dear Customer,
    Thank you for writing to airtel digital TV.

    This is with reference to your e-mail regarding service issue.

    We sincerely regret for the delay in responding to your mail and
    inconvenience caused to you.

    We would like to inform you that as per our telephonic conversation with
    you on mobile number 91-9619100003 dated: 26/06/2011, clarification has
    been given.

    Also would like to inform you that cash back offer of Rs. 25 is valid at
    the recharge of Rs. 325.

    It is our privilege to have you as our valued customer and we look forward
    to a long and fruitful association with you.

    Regards,
    Gunja Singh
    airtel digital TV

  • chander verma says:
    July 1, 2011 at 6:01 pm
    Reply

    Chander Verma
    23-Dubey Layout
    Behind Akruti Hospital
    NAGPUR-440016
    (M) 98900 15678
    (M) 93709 22678
    Email: [email protected]

    Ref. No.:CBV/Misc.Airtel/253 Date: 1st July, 2011

    Bharti Telemedia Limited
    Plot No 16,Udhyog Vihar,
    Phase IV,
    Airtel Center
    Gurgaon 122015
    Haryana, India

    Subject: Frequent failure of the signal in Set Top Box-Customer ID:3000165911

    Gentleman,

    I had taken a connection of Airtel TV on 22-12-2008 and for pretty long time I was away from the country and could not utilize the services.

    Latter, in the month of February, 2011, I again renewed the service of Airtel TV and still continuing it.

    During a period of last 15 days very often my services get disrupt all of a sudden and this has caused to me the mental agony and lot of uncomfort. Every time I had to call for the help from your Customer Care and had to pay the service charges to your field staff.

    In the premises of the above I would like to state that in the TERMS and CONDITIONS agreed upon by me and the Airtel, nowhere it has been vouched/contracted that in the event of the failure of the services/failure of Set TOP Box the charges of its services are to borne by the customer. I have gone through all the 17 terms conditions for which I contracted with the Airtel TV.

    Since, the service charges have been paid by me for the equipment of the Airtel TV the same should be refunded to me immediately and unconditionally.

    Further, from 28th June, 2011, I am facing the same problem for which I had paid to the service engineer earlier i.e. ERROR: SM2. As I was not getting the signal so I contacted the Customer Care on 29/7/11 and my REQUEST NO was 9557716. At that time I was assured that within 24 hrs the services will be restored, but it did not happen. Not only this to my surprise I received an SMS from Airtel TV on 30/6/11at 2.48 PM stating there in “Service Request ref. no.9557716 for Video Problem has been resolved,” whereas, till date my service of Set Top Box has not been resolved. My all the senses can’t dream as to without doing any good how a company like Airtel be so irresponsible in replying a customer from whom they are generating funds/empire.

    Since, my service had not restored since 28/7/2011; I again contacted the Call Centre on 1/7/2011 at 12.57 PM and for the same a Service Request No. 9608870 was generated and an SMS for the same was received at 1.03 PM. I was made to understand that by 3.30 PM of 1/7/2011 the service will be restored but till late night it was not restored. Again a call was made to the Customer Care at 9.53 PM of 1st July, 2011. And the Customer Care handler consumed my 20 minutes without any resolution to the issue and latter asked me to “hold the line while he transfers the call to his supervisor.” I was holding the line for further 20 minutes and I was hearing the bell but the Supervisor did’t cared to pick up the call and finally had to disconnect the line since every minute was costing to me to my phone bill.

    In the above events I would like to submit that: -

    1. Refund me the service charges/viewing charges for last 15 days under intimation to me since you have failed to provide me the contracted services.
    2. My services should be restored with immediate effect since you have already charged me in advance and under service contract you are legally bound to comply the Terms and Conditions.
    3. The charges which were collected by the field staff/service engineer must be refunded to me immediately since I am not under obligation to pay it as per the contract.
    4. I may mention here that the Set Top Box which is causing the problem must be changed with a new Set Top Box (Box Sealed Pack) with immediate effect under no obligations as per the contract.
    5. A compensation of Rs.35/- should be paid to me towards Phone Charges, since, because of the negligence of Airtel and its staff I had to make phone calls and hold the line for long periods.
    6. A cost toward mental agony for Rs.5, 000/- be made to me unconditionally for the trauma which I have faced at the hands of the Airtel TV.

    Here I would like to emphatically point out that my services be restored with immediate effect beside the above 6 points mentioned above.

    In case if Airtel fail to abide by the above stated 6 points, I shall be constrained to move to the appropriate forum, which you may please note.

    Truly yours

    Chander Verma
    ID:3000165911

  • Minakshi Sur says:
    July 8, 2011 at 5:32 am
    Reply

    Dear Sir,
    We booked Airtel DTH service by paying an amount of Rs.3950 on
    30/6/2011(consumer id. 3008302084 ). Next day your engineer came but he was not able to find a spot to install the dish in our corner flat.The only place he found suitable was the terrace of our multistory building which is a private property so we could not allow him to install there.
    The only option left was money refund.
    I called up the call center ans asked for refund.It was told that it will be refunded within 48 hrs(service request reference no.
    9631901)i.e. on 4th July.
    Yesterday I again called up at the call-center and they told me it will be returned on 14th July.
    Sir, I would really like to know how many more days it is required to refund the money(actual date please)for a product which was not
    installed at all.
    Hope you will look into the matter.
    With thanks in advance,
    Minakshi Sur.
    (consumer id. 3008302084)
    (service request reference no. 9631901)

  • Shankar Gidwani says:
    July 13, 2011 at 3:19 pm
    Reply

    My name is shankar gidwani. my customer id is 3000937566

    I dont know why my problem is not resolved from last 20 days. i having
    video problem i am not able to view the video because of some problem
    in setup box. 10 Jul 2011 engineer visit my place and take the setup
    box for repairing purpose but after that no one can come for set the
    setup box and also distributor is not pick my call neither airtel
    customer care pick my phone neither your senior is help me out.

    SO I DECIDED TO GO WITH INDIAN CUSTOMER CARE COURT WHERE I CAN FIND MY
    RESOLUTION.

    This is last warnning and last email i dont want any argument or any
    other thing. i want resolution asap with refund money which i wastage
    because of delay in resolution.

    So if you not able to reply within 48 hours i will submit my details
    to goverment site against you and we will meet in customer care court
    becuase i am having call details and all complain id with me.

    Hope reply soon.

    CHEERS…..

  • Soumyajyoti banerjee says:
    July 17, 2011 at 5:45 pm
    Reply

    I am soumyajyoti banerjee,i.d. 3004273298….. I am facing a prblm ,that whenever it’s raining or a breezee is going on the network disappears not allowing me to watch tv.

  • bhupesh kumar says:
    July 20, 2011 at 1:07 pm
    Reply

    my id no. 3001744461 sir muje teen din se problam aa rahi hai lakin thik nahi ki ja rahi hai ese thik karwa diya jai
    THANKYOU.

  • Kantibhai S. Bhoi says:
    August 8, 2011 at 5:11 pm
    Reply

    My airtel Cust. In no. 3008324757. I have purchased Airtel DVR from Kalyani Enterprise, Karelibag, Baroda(Gujarat) on 3rd July 2011. Within a one month the DVR is not working well. DVR is hanged and it is working very slowly. When I press on channel butten on remote the chennel changes after 10 minutes. I called to Customer Care. The technician from your company came to my house. But he is not solve this problem. Please replace the DVR or Dish Camera immidiately.
    Thanks.
    From- Kantibhai S. Bhoi
    Resi. C-5, Govt. Quarters, Near WaterTank, Karelibag, Vadodara(Gujarat)
    mob. 9979055938

  • Kashif Anwar says:
    August 29, 2011 at 8:03 am
    Reply

    I didnt get my refund back EVEN after 20 days.
    TRANSACTION ID: 16510593
    i requested a DTH airtel on 13th Aug 2011 but unfortunatly your customer care told me that its not possible to install DTH at my locality (after taking payemnt.. they should tome me at first place) so i have been told that a refund is given within 5 working days.

    its been 20 days and there is no refund.

  • S.Ravindra Kumar says:
    November 8, 2011 at 6:28 am
    Reply

    I had purchased the airtel digital TV HD setoff box in Sep or Oct 2010, since then i am facing problem.
    Within few days, there was a problem of No signal, the cable was changed, then within another 8 months same problem, the setoff box was replaced with an repaired one, within another 1 month same problem started, twice tech. came and didi some thing in antenna and charged Rs 100/- within a week of this again the same problem, Tech. came and changed the LNBC by charging Rs 160/- within 3 days same issue, Set off box was found defective and no one bothered to attend the complaint, i had sent everal mails to airtel digital TV, after that technician came on 4th Nov,and replaced the setoff box and told that the connection will be activiated in 24 hrs, but till date not activated, a call centre rep. called and told to pay Rs 750/- for the setoff box, i have sufferred a lot had paid full year subscription without viewing for most of the period. Hence request you to intervene and help to resolve the issue.

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