Aug 09
31
City Bank Credit Card Complaint
Product: Credit Card
Warranty: Don’t Know
Employee: Dhiraj
Complaint: I am a City Bank Credit card holder. I took this card in 2007 and till Jun 2008 i was paying minimum amount to this bank. Now in July 2008 i planned to settle this card, so i called up the executive of city bank to discuss the plan of settlement.
At that time the executive told me that if i want to settle the card in one strock then i need to pay Rs 36000 but there is one more plan to settle the credit card in Rs 26000/- to pay the EMI for 12 months with 0% ROI. I agreed to the executive and done the procedure to settle it in 12 EMI’s. They asked me to give 12 cheques.
i did the same. For 2 -3 months the EMI’s are cleared from my account but after that they have not deposited the cheques for 4 months. Then i called customer care saying the same prbm, and suddenly they deposited all 5 cheques at a time into my account, resulting into 3 cheques are got bounced, and then the agreement for settlement get canceled.
Now after 8 – 9 months they give me a call saying settle the credit card in Rs 25000/- and in 2 days of time. They are harressing me to do this otherwise they will drop a mail to my seniors and my HR in my office. Now i dont have this much amount to settle the card and i told them that i will settle it but i need some time and i will settle it in 2 strocks. But they are not talking in good manner and harresing me continuously.
By: Pranjali Tigade
Pune
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