Aug 11
4
Complaint Against RE/MAX
This is the complaint letter I sent to RE/Max Denver as I was going nowhere with the agency in Marbella Spain.
Dear Sir,
In early December 2010, I saw an advert from Remax for a restaurant for sale which interested me.
I went to the Remax office, saw an agent (Pedro Lopez Moreno)who showed me the restaurant with Juan Lopez Ramos the agent who had listed the restaurant also working at Remax.
I was interested in the restaurant but wanted to start by the 1st of March 2011 only. The agent told me that he would talk to the owner but I needed to put a deposit to secure the deal because other people were interested in the restaurant. I went back to the Remax office and I gave the agents a deposit of Euro 5600. The agents gave me a letter of intent stating that they had received the money for the purchase of the restaurant, and that the balance had to be paid by the 21st February providing that the owner accept the terms. The letter that the agents gave me was written on a blank page and not on Remax letterhead. When I questioned this I was told that it is the normal practice of Remax and it was confirmed by the secretary who acted as translator and typed the letter.
A week later, I saw the agent who told me the owner was in Roumania and would come for Christmas in Marbella. Early January 2011, I saw the Remax agents again, who told me that the offer was not accepted. When I asked for the deposit back, they told me that I had to wait for the 21st February, date which was agreed in the letter of intent.
In March I went to the Remax office and was told by the Manager Monica P. that the 2 agents I was dealing with had left the company and One of the agent had written a post dated check dated 30th June. I told Monica Parra that this was not acceptable and I was expecting Remax to reimburse me and she told me that the owner of Remax Marbella refuse to reimburse me because the agents were “freelance” agents.
In July I deposited the check in my bank account to find out that it was not accepted due to insufficient amount.
I went to the Remax office and talked to the Manager Monica P. who told me that there is nothing Remax could do, because I did not make the deposit with Remax Marbella.
I am shocked and disgusted with this attitude and I specifically used Remax because I knew the company and dealt with in South Africa and thought it was a reputable company. I believe the owner of Remax Marbella lives in Madrid. In addition to loosing Euro 5600, my bank charged me Euro 224 for the bounced check and Euro 32 for charges for the deposit.
I would be grateful if you could help me getting back my deposit and additional charges and hope to receive a prompt reply.
This is the reply I got from RE/MAX
I am in receipt of your email with regard to a problem you have encountered involving Pedro Lopez Moreno and Juan Lopez Ramos, both former agents who were affiliated with RE/MAX MARBELLA CENTRO in Marbella, Spain.
As you may know, RE/MAX, LLC is an international franchising organization made up of thousands of independently owned and operated real estate offices. Although the offices are licensed to use the RE/MAX® name and service mark, each is a separately owned business. Real estate sales associates work as independent contractors out of each office. Neither RE/MAX Spain, which has been granted the right to sell franchises in that country, nor RE/MAX, LLC can legally manage or control the day to day activities of either the independently-owned office or the individual sales associates who work within the office. Both RE/MAX, LLC and RE/MAX Spain are also independently owned and operated. Nevertheless, when a situation such as this is brought to our attention, we want you to know that we care. In that regard, I have forwarded a copy of your email to RE/MAX Spain for their review. If you would like to contact RE/MAX Spain yourself, you may do so at: 34 91 357 1244.
We at RE/MAX, LLC believe that the RE/MAX Network of offices and sales associates is the finest real estate organization in the world. Our excellent reputation is the result of a commitment on the part of each RE/MAX Affiliate to provide the finest in professional real estate services. As with any business, however, occasional problems such as those expressed by you will arise. It is our sincere hope that this matter can be amicably resolved. It is our further hope that all involved will benefit from this experience and will have improved relationships and communications in the future.
Your willingness to communicate your concerns to us is not only appreciated, but is extremely important to our organization. We are committed to finding better ways to serve the public and while we cannot change your experience, we can try to learn from it as we strive to improve our services to the public.
Customer Name : Philippe Lheureux
Complaint Against Company : RE/MAX
Customer Contact Number : +34660107928
Name of Person You Contacted in Customer Support : Barbara Addy
Customer Postal Address : Box 2166 Elviria 29604 Spain
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