Apr 11
7

Complaint Against Tikona Digital Networks

I had subscribed for a Tikona connection at my residence (16/2 Venakatachalam street, Royapuram,Chennai -13) on 1st april 2011,even before installation there was no good network at my place but the sales guy (Mr.Srinivasan & Pandian his no respectively 9042961406 , 9884636465) blufed me saying that there is network at my place and the connection will be installed in a day or two and took a cheque of Rs.1157 drawn on IDBIbankcheque no 065047,but when the engineer came to install he found no network at my place and no connection was installed.

Thereafter i requested for my refund and i was being told that i will get the same with in 45 days. It is totally waste of time and energy

I am calling the customer care every time and what i am getting is just an assurance.

I have also escalated the issue to the issue to its nodal officer – ‘nodal.tamilnadu@tikona.in’ , ‘nagesh.prasad@tikona.in’, customercare@tikona.in but yet have not received any response or revert of assurance mail.

I will defenitely taking the matter with appropriate consumer forum entire to your risk and cost.

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Tags: Complaint Against Tikona Digital Networks, Customer Complaint, Digital Networks, Tikona Digital Networks

Posted in Tikona Broadband by Gunase 8 Comments

tikona.services says:

September 30, 2011 at 9:54 am

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:- Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :– tikona.services@gmail.com

Deepak Kumar says:

October 21, 2011 at 7:22 am

I have called so many time in Tikona call centre but none has understood my problem in such better way then him. This person has understand my problem and solved my problem with resolution .He is very genuine person. This person is working very good and doing his job smartly. Request you to appreciate him and promote him. This person has taken my follow-up and he gave me call back and solved my problem. He is very much dedicated to his work. Request you to tell HR to keep this person as Role model and recruit Agents.
I had been using Tikona for quite sometime, so far so good. However recently just had a little hitch in the device. But, as always your executives were quite helpful and quick with their response and attending our problem. Thanks.
Value for money, good service and reliable and fast high speed internet, to say the least for Tikona. Keep up the quality!

Lalit Kumar says:

November 22, 2011 at 5:40 pm

Tikona Internet Connection Escalation Issues:

1. Stop Making fun with Customer
2. Remove your mail id nodal.delhi@tikona.in; customercare@tikona.in and customer care number also from your website, whats the use of these if they don’t answer/ resolve/ consider any issue.
3. Train your Field Engineers/ Sales guy – not to give false commitment like
“Sir Today it will be done sir”
“Sir Tomorrow – sir tomorrow final – I am coming on 2.0 O’clock, you just reach there I will definitely reach to you.”

[But finally these people don’t come and also don’t attend phone call. How disgusting this is – they are calling you from your some important work but they are not reaching you, making you keep waiting. How irritating activity is this!]

4. Why Tikona makes false commitment about installation within 3 days, I am waiting and getting bluffed and fooled by liar field engineer and sales fellow regarding installation.
These people have eaten up my very important time – the problem is they don’t know how to work. [Problem is with their managers also]

“There is a simple way if you can’t come today then simply say I can’t come today sir rather than given some time and keep us waiting and not attending calls.

5. Before applying for new connection , I went through some reviews – all were negative. It was my fault, I should have considered them and should not have applied for it, It was my wrong step and wrong call.
6. Can anybody tell me, is there anybody/ any responsible wise authority is there in Tikona who resolves such issues, tries to make process more qualitative. I have tried to find but couldn’t get.
7. I will be not leave this issue, I will full all the internet forums with negative feedback of TIkona as much I can, I don’t have my personal issue with TIkona but very much irritating activities and time killing activities have done by Tikona Sales people and installation people.
8. Keeping somebody in false commitment, waiting with false statements, not replying issues, redirecting issues to person to person, not attending calls are not good concerns for Company to Customer relationship.
I mailed 8-9 times on tikona mail id’s, I called 20-30 times to my local sales person whom I paid amount for connection, I called installation engineer 8-9 times (as redirected by sales person). Sales person says I have done my work sir, engineer will install. Engineer says some other person will come to you, I am not told. Really now disgusting all story is, a very much shamefull event for Tikona.

9. Losing my patient because these b**** have killed and eaten up my precious time to keep me waiting and giving me false assurances.
10. Why Tikona doesn’t take any step for such people even if escalation are getting made.

November 22, 2011 at 5:47 pm

Nobody is listening all are in same line. Customer care redirecting to local sales person, local sales person redirecting to his manager, his manager redirecting to installation engineer and say Installation team will call you but don’t get any call. Again same circular process happens on next day.
They people ask very innocently that Oh! Sir, Installation person didn’t call you yesterday, Oh! I am just saying to my manager because he talked with installation team.
Then reply comes, sir I have said to my manager – he have again said to installation guy – today definitely he will call you. Sir, he will come to you at 4 0 clock. I said – okay I will reach home, will leave work early.

Again redirecting, keep waiting, false commitment, making fool activity.

suresh says:

December 7, 2011 at 6:49 am

is it customer care working in tikona ?……..totally waste of time & money

Anil Gupta says:

February 1, 2012 at 9:33 am

I have called numbers of time at your customer care but they are not able to give any satisfactory answer .i have given a request to close my connection last two month ago but its not disconnect and every month you people sending a bill and your customer care in tikona is totally pathetic .