Oct 11
25
Complaint Against Trackon Couriers pvt. Limited
I am Vikas Agarwal from Pune. I received a Parcel from Chandigarh (booked by my mother-in-law from Chandigarh) in Pune on 21/10/11.
AWB no: 244369588
It was around 15kg parcel and supposed to conatin clothes of my baby boy (1 year old), some sweets packets, some dry fruits, some more edible things, an expensive Diwali Gift pack. Some more household things etc… However, the parcel, I received, was in torn condition and on opening found that most of the articles were missing. The gift pack was stolen, clothes of my baby were stoles, even the sweets packet were taken away. There were some “mathri” packets too, but the Trackon thieves ate those mathris and just left a torn out wraper in the carton. It seems that they have all the time to do the robbery.
The Parcel was kept in Fatimanagar, Pune office for two nights and no one can explain that. I suspect Fatimanagar staff behind this steal. No one form Pune office is willing to launch the investigation for the steal. It seems all the staff are hand-in-glove in this operation. I did talked to the Pune head of Trackon Mr. Kiran (9011083877). But he was too rude and blankly refused to launch any internal investigation. Contacted to Fatimanagar branch Mr. Satish (9689944033) and they were even ruder and refused to talk. All the time they keep on blaming us why the the content of the parcel was not mentioned before and only Chandigarh office can investigate in the matter. I want my things back and not the compensation. There were some sentiments attached with the goods sent by my moter-in-law for the kids. But Trackon has no concern for the sentiments of the people. I suffered a total monetory loss of Rs. 25000/-. Not to mention any intangible losses.
My contact number is 9890200669 form Pune Ghorpadi area.
Rest of the details are mentioned in my profile.
Customer Name : Vikas Agarwal
Complaint Against Company : Trackon Couriers pvt. Limited
Name of Person You Contacted in Customer Support : Mr. Kiran
Customer Contact Number : 9890200669
Customer Postal Address : C-604, Citadel Empress, B.T.Kawde Road, Ghorpadi, Pune
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