Jul 11
28

Complaint Against Vodafone and Blackberry

3 Comments

I,ANKIT KUMAR AGARWALA had purchased a BLACKBERRY STORM2 9520 handset from VODAFONE STORE,GIRISH PARK,KOLKATA on 20/07/2010.IMEI NO. 356297033877145, CS NO.:GSL/10-11/CS01/302.

My handset has been replaced 3 times and the first replacement was DEAD ON ARRIVAL.Every time it has been replaced for problems of handset hanging,keypad not working,calls cannot be disconnected or received.

My present handset also has the same problem and this time after much arguments for a replacement with a different model The Vodafone store said that they would consider the matter only if they their executive team found the same problems in the handset so I had submitted my handset for review with them on 15/07/2011 which was HAVING THE PROBLEMS STATED ABOVE.

However, on 26/07/2011 I received a mail form Vodafone saying that my handset has no issues.I DO NOT BELIEVE VODAFONE STORE.As it is I have lost my long gained TRUST on VODAFONE and if the issue is not resolved I also intend to surrender my Vodafone connection without knowing what to do with the blackberry handset worth Rs.28,000 and THEY SAY “WE WOULD BE HAPPY TO HELP”.

DETAILS OF REPLACEMENT:

PURCHASED 20/07/2010 IMEI NO. 356297033877145

REPLACED 23/11/2010 NEW IMEI NO. 356297030295333 (DOA CASE)

REPLACED 07/03/2011 NEW IMEI NO. 356297033789936.

Customer Name : Ankit Kumar Agarwala
Complaint Against Company : Vodafone
Customer Contact Number : 9051716009/9163973344
Name of Person You Contacted in Customer Support : Mr. Shantanu & Mr. Deboshri
Customer Postal Address : 167/2/2L,Jessore Road,Kolkata-700055

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Posted in Vodafone by Ankit2 3 Comments

3 Responses to "Complaint Against Vodafone and Blackberry"

  • Vodafone India says:
    August 1, 2011 at 6:58 am
    Reply

    Hi Ankit,

    Thanks for writing in, we’re sorry to hear about your difficulty. Please be assured that we’re looking into the matter and will get back to you via email. Do write to us at vodafonecare.kol@vodafone.com for any assistance in future, we’ll do our best to help.

    Regards,
    Vodafone Customer Care, Kolkata

  • Ankit Kumar Agarwala says:
    August 5, 2011 at 5:57 am
    Reply

    Dear Sir,

    I have received your feedback, after replacing my handset for 3 times because of the same unsolved problems as stated above when I demanded for replacement of my handset with a different model as my present handset also has the same unsolved problems you are saying that my present handset has no such issues that means I AM A LIER.
    I DON’T KNOW ABOUT VODAFONE BUT SIR I AM NOT A CHEAT OR A LIER and you can be rest assured that if my handset is not replaced with a different model then I am not going to collect my handset that is, you can keep and use it moreover I WILL ALSO SURRENDER MY VODAFONE CONNECTION.

  • Ankit Kumar Agarwala says:
    August 31, 2011 at 2:51 pm
    Reply

    Dear Vodafone India,
    It is very shameful that till date my problem has not been solved and the handset has not been replaced.Moreover now a days you all don’t even reply to my mails.Is it because of your incapability?
    I had requested a call from the regional manager or the highest authority of Vodafone in India but even today my request stands unanswered.SHAMEFUL indeed for such a big and world renowned company.

    Regards,
    Ankit Kumar Agarwala.

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