May 11
11
Delayed and Incorrect Refund By MakeMyTrip.com
I had booked 2 tickets from US to Egypt for December 2010 through makemytrip.com. All flights were canceled by the airlines due to bad weather. The airlines promised to refund the entire amount. I called makemytrip.com and they confirmed that since the airlines cancelled the flights, I would get a full refund, but it will take a while. I waited for 2 months and contacted makemytrip.com. They claimed they never got the refund from the airlines and asked me to try after 48 hours. I did. Still no status. Try after 48 hours. This went on for 4 times. I then called the airlines directly, and they told me that they had refunded the entire amount back in Jan 2011 and even offered the check numbers. All the while, makemytrip.com kept saying that they haven’t gotten the nearly $2200 refund from the airlines. After a few more calls, makemytrip tracked down the refund from airlines and credited my account. But they have credited $60 less. I tried multiple times to reach to the customer manager, Abhinandan to find out why the difference, and I never heard back. This is unacceptable when the company cannot account for missing refund amount. Really really disappointed with makemytrip.com. Over the last 2 years, I have purchased tickets worth close to $6000 from them with the goal of giving business to my home country company. Seems disappointing to end up being robbed for showing support.
Customer Name : Bharath
Complaint Against Company : makemytrip.com
Name of Person You Contacted in Customer Support : Abhinandan
Customer Postal Address : 332, Alexander ave, mountain view, ca
|
Spread the Word! |
