Dec 09
23
Dish TV Complaint
To
Sh. Sandeep Sahijwani
Dish TV India Ltd., B-10, Essel House, Lawrence Road Industrial Area, New Delhi –110035
Reg: Complaint against unethical business, harassment, mental torture by cheating, double charging, disconnection & deficiency in service. *****
SIR,
I got recharged my dish TV account No. 01501473164 on 11/11/2009 for a silver pack with “colour channel” & opted for a A-LA Carte pack “Extreme movies” simultaneously under “Jyada Recharge Jyada Offer”.
The company sent me a message on 12/11/2009 that my next recharge date is 02/01/2010. But thereafter shortly before 22/12/2009, the company started sending me messages that my due date for recharge is 22/12/2009. On contacting the company on its customer care telephone number, I was told that you had opted for two A-LA Carte packs one “Extreme movies” consisting of channels Bindaas Movies, UTV Movies, Filmy, Zee Action, Zee Classic & Zee Premier & the second “UTV movies” consisting of “Bindaas Movies & UTV Movies” only. In this respect I am to submit that
1. I had never opted for UTV pack as channels provided in this pack were part & parcels of the other pack I had opted for under the “Jyada Recharge Jyada Offer”. Logically also it is just impossible that I could have chosen two packs for viewing one channel.
2. Secondly it is wrong on the part of the company to charge the customer twice for one service which is already being charged under another package in the same account.
3. When the customer choose a A-LA Carte pack simultaneously when recharging the pack ( which actually has been done in this case), it is implicit that the cost effect of the chosen A-LA Carte pack has been considered by the company before intimating the next date of recharge. In this case the date so conveyed was 02/01/2010
4. Moreover if the customer chooses A-LA Carte pack subsequent to the date of recharge of package the company should have informed the customer the revised date of next recharge after considering the cost of A-LA Carte pack promptly. In the absence of any such revision, the date conveyed earlier has only to be considered as next recharge date.
5. My connection was disconnected on 23/12/2009 whereas my due date of next recharge was 02/01/2010. The aforesaid acts of the company are against the settled principles of law, deficient in service. I am being harassed, cheated of my money & mentally tortured.
Complaint by :- N.P. Singh
Address:
14 Savera aptts. plot-5 sector-13, Rohini, Delhi-110085 (9810108182)
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