Nov 11
16

Fraudulent Billing by Airtel DTH

1 Comment

I had originally taken 3 Dth connections for 3 TV’s in my house with the normal set top boxes .I subsequently switched 1 set-top box to a HD connection . So i now possess I HD connection set top box & 2 normal set top boxes.

However, Airtel insists that I have 4 set top boxes instead of 3 & have been charging me for 4 instead of 3. I have been writing letters & complained on 12150 . They have even rung me up & taken down the 3 STB nos.

Despite all this Airtel goes on billing me for 4 set top boxes . Airtel is the worst when it comes to service and even complaining on the telephone is frustrating because calls always get disconnected & the telephone operators are rude .

Airtel DTH is a crooked company & I will switch over to Tata Sky if I don’t get a refund for excessive billing.

Customer Name : Jasraj Singh
Complaint Against Company : Airtel DTH
Customer Contact Number : 9810127124
Name of Person You Contacted in Customer Support : Mr. Gurani & M/s Nisha
Customer Postal Address : B – 265 Sushant Lok 1

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Posted in Airtel DTH by Jasraj 1 Comment

1 Response to "Fraudulent Billing by Airtel DTH"

  • Harish Kumar says:
    November 17, 2011 at 7:52 am
    Reply

    Hello Mr. Jasraj Singh, Please follow these steps to get you complaint resolved.:
    * Call customer care number, explain your problem and take complaint ticket ID.
    * Wait for time which the will assign (Approx 24 to 72 hrs).
    * If some one calls you to listed your complaint, note down his name and employee id.
    * When some one come to your home to fix your problem, note down their details also (Name, emp ID and contact number)
    * If they do not work on your complaint, send mail to nodal officer, mention all details you collected from airtel employees and threat them to go to consumer court. Don’t handover or show original proof(DTH Bill, Setup box slip etc). these can be presented in consumer forum.

    If your problem is genuine and airtel found guilty, then you have right to get compensation.

    Thanks
    Harish Kumar

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