I purchased Airtel Digital TV connection in November 2008. It was noticed after installation that the reception quality was very poor.The same was reported to Airtel, but could not be rectified by their staff. After repeated complaints, I was told by their engineers that it was fault of my TV Set as it was not compatible with the Set Top Box. I reported that the reception with the Cable connection on the same TV was far better, but the quality could not be improved by their staff till first week of June 2011 when the Set Top Box was changed by their engineer.

Earlier I was told by their engineers that as the TV set is not compatible with new technology so it is useless to change the operatorand better to change my TV set. During the period many experiments were done with my connection, e.g. cable was changed, location of dish was changed etc and each time I had to pay for the same as this was done after warranty period.

Now I am receiving best quality of picture with the same old TV set and same connection. It is clear that initially the defective Set Top Box was supplied to me and I was forced to view bad quality of picture for around two year and nine months.

Apart from this their service engineer charged Rs 350 from me on 3rd
June 2011 for replacement of Set Top Box. He assured me that this amount will be credited to my account. But still I am waiting for the same.

I have requested them to compassionate for the same. My request is that either my subscription for the entire period (or half the period) may be refunded to me or may be credited to my Airtel TV account. But received no satisfactorily reply from them.

Customer Name : Ravindra Singh Rawat
Complaint Against Company : Airtel DTH
Customer Contact Number : 9808488050
Name of Person You Contacted in Customer Support : Customer Care
Customer Postal Address : 335 CSG Marg, Dharampur, Dehradun, Uttrakhand

Tags: Airtel DTH, Complaint Against Company AIRTEL DTH, Customer Complaint

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