Reliance Has Taken Money But Provided No Connection

i have applied for the new connection in bellandur area and given the money and documents. i got a mail from reliance in which they have changed my plan from 1499rs to 1199rs and even they have not called me for the connection. i have sent numerous mails and phone calls to them in the last 15 days but they are only saying that they have forwarded my request and concerned team will call me but no body has called me. my details are:
1. CAF no.:17800029421280
2. Subscriber ID/s :
1) POTS – 8033297316
2) DIA – 330863315434

Customer Name : Satya prakash
Complaint Against Company : Reliance
Customer Contact Number : 9035014847
Name of Person You Contacted in Customer Support : broadband@relianceada.com, RCOMNodalOfficer.Karnataka@relianceada.com
Customer Postal Address : # 567/4 1ST FLOOR 4TH CROSS BELLANDUR POST BELLANDUR MARATHALLI.

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