This mail is not only a complaint but also a complete disgrace for the customers who travels in Jet Airways. My Name is Sabarish Harisudhan. I am not a frequent traveler in Jet Airways. Myself and My friend have to return back to Chennai from Nagpur on 23rd Sept 2011. We booked a ticket from Nagpur to Bangalore through Mumbai, as we had to meet a person in Bangalore regarding our business. We booked our ticket on 22nd sep 2011 night and the flight was supposed to leave from Nagpur on 23rd at 8.30am and reach to Bangalore by 12.30pm. we also booked a train ticket from Bangalore to Chennai at 2.30pm so that there is enough time to board the train after landing in Bangalore. All of a sudden on 23rd morning at 6.30am we receive a message from the airways stating that the flight has been rescheduled to 10.30am from 8.30am due to some operational reasons, which spoiled our whole schedule. We even went to the airport before 8.30 am and asked to one one of the Jet Airways agent Meenakshi who delivered the boarding pass to us, she said that the flight might reach at around 1 or 1.15pm so that we might at least catch the train. We didn’t want to bother the airways officials over there and wanted to give it a try by cancelling our meeting in Bangalore so that we would at least catch the train. But, we reached Bangalore only by 1.50pm. I was totally depressed. We reached to one of the Customer support official in Bangalore Airport regarding a solution for this. The first answer which we received was “SORRY SIR, NOTHING CAN BE DONE” which raised my anger. Then , i spoke to the next level in charge person and he said the same answer stating that only the delayed flights might be taken care( note the word”might be”) but the rescheduled flights will not be taken care by them as it was informed. I asked them” WHY IT WAS INFORMED JUST 2 HOURS BEFORE THE BOARDING TIME AND EVERYONE KNOWS HOW HECTIC IS TO BOOK A TRAIN TICKET AND AS THEY HAVE INFORMED JUST 2 HOURS BEFORE, HOW COULD WE RESCHEDULE EVERYTHING AND FIND SOME OTHER TRANSPORT”. We even tried that but the next train was at midnight from Bangalore to Chennai. They even didn’t give the refund for the train ticket or even didn’t come forward to book some other transport to reach to Chennai. Finally i spoke to a Higher Level Official Ravi Kumar in the premises and he spoke with some senior person over phone and gave a straight answer “NOTHING CAN BE DONE, IF YOU HAVE ANY FURTHER QUERIES SEND A MAIL TO guestrelations@jetairways.com , YOU WILL GET A REPLY IN 24hrs”. So i asked him” we have to send a mail and wait for 24hrs and then we have to leave to Chennai and he Boldly said YES. JET AIRWAYS DID NOT TAKE ANY RESPONSIBILITY FOR US. Due to this we had to stay in Bangalore on that day wasting our money for a Hotel and leave very next day by getting another train. ALL THEY CAN SAY IS JUST SAY “SORRY FOR THE INCONVENIENCE”? WHAT DOES THIS MEAN? WE ARE LOSING TIME, MONEY AND ENERGY FOR NO FAULT OF OURS. AND THEY ARE NOT EVEN WILLING TO CARE FOR THEIR CUSTOMERS NEEDS? HOW WILL I EVER THINK OF BOARDING JET AIRWAYS AGAIN OR NOR MY FRIENDS AND RELATIONS.
It is a SHAME that Jet Airways decides to act so casually and carelessly and reschedule flights without any valid rhyme or reason, leaving customers in the lurch. This proves that their business is NOT built on ethics and responsibility – simply to better their bottom line at any cost.

I NEED A PROPER SOLUTION FOR THE STRESS, MONEY AND TIME MANAGEMENT I HAVE GONE THROUGH OR I HAVE TO FIND A LEAGEL WAY.

Customer Name : Sabarish Harisudhan
Complaint Against Company : Jet Airways
Customer Contact Number : +919944772628
Name of Person You Contacted in Customer Support : Ravi Kumar
Customer Postal Address : 18e, R P Sundaram St, Venkateshwarar Nagar Ext, Chennai-600089.

Tags: Complaint Against Company Jet Airways, Customer Complaint, Jet Airways

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