Aug 11
5

Sulekha.com Delay in Issuing a Refund

3 Comments

SULEKHA Very poor customer service.
Ref Biz order # 128033
Registed mobile no. 9840517999

I got call from Ms. Tharanaya (SULEKHA) on 21st April 2011 around 5 PM. They giving 1 year subscription only 3000 + tax = 3309/-. Normally this offer only for 6 month. only today you can avail this offer.

Finally I said ok.

In same day she send person to fill the foam and take the impression of my CREDIT CARD.

After made the payment they not revert about any updates. I had keep follow-up with Ms. Tharanaya .

Then finally 6th of June 2011 Ms. Tharanaya confirmed that they can give 1 year subscription. For this confirmation they took 3 month from April to June. And also she confirmed I will get full amount Rs.3309/-.

Till now I have not got any chq from sulekha.

My credit card swiped on 21/04/2011, today 4/08/2011 till no proper response.

Kindly request you to get my full amount from sulekha.

Only my mobile bill got increased. I have given below which ever landline number I have communicated.

Customer Name : Prasad TR
Complaint Against Company : Sulekha.com
Customer Contact Number : 9840517999
Name of Person You Contacted in Customer Support : TharanyaP@sulekha.net
Customer Postal Address : 209 ANNA STREET THEVAR NAGAR PADI CHENNAI – 600 050

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Posted in Shopping by Prasad1 3 Comments

3 Responses to "Sulekha.com Delay in Issuing a Refund"

  • K.Shivaram says:
    December 4, 2011 at 4:56 am
    Reply

    Date: 03-12-2012

    From:
    Shivaram.K
    No.68, Siva Complex, Bharath Nagar,
    Medavakkam Main Road, Maddipakkam,
    Chennai – 600 091.

    To:
    The Commissioner of Police
    Greater Chennai,
    Egmore, Chennai – 600 008.

    Reg: Compliant against Economic Exploitation by Sulekha.com

    Respected Sir,
    I am doing my computer sales and service business in above said address for past 2 years, In the name of SS Computer Technologiez. I got a call on 04-05-2011 from Sulekha.com marketing executive Miss.Geetha for business development leads thru phone call by payment of Rupees 11.030/- (Eleven thousand thirty only) with a commitment. As they committed me that they will give minimum 14 to 15 leads per day and they have collected the fee for that as above said amount thru hand cash received by Geetha at Sulekha.com, No 116, 9th floor, Fountain Plaza, Panthian Road, Egmore, Chennai – 600 008 and she promised me that they will e-mail the receipt but until now we didn’t receive any receipt thru e-mail or post.
    As per Sulekha.com commitment until now we did not get any leads (14 to 15) we are getting only 1 or 2 already completed calls or repeated calls, so we are unable to get the business for the payment what we had paid to Sulekha.com. So we made lot of calls to Sulekha.com customer care and no one is ready to answer, one of the customer care person Mr. Munnavar replied that we won’t consider as a customer those who paid below 20,000 (Twenty thousand only ).
    We are fed up on making calls to Sulekha.com; afterwards we went directly to Sulekha.com office as above mentioned address to ask about the same. We got irresponsible answers from sulekha people repeatedly, so we met directly Sulekha.com branch manager Mr.Hafizz ur Rehaman. He stated that the payment will not be refunded and replied that “do whatever you can, we won’t fear for anything even for Legal action or Police action”.
    On 09-11-2011 I went to Hon’rable Chennai High Court to discuss about the Economic Exploitation with my Advocate Mr. Ramesh, in that time I received call from Sulekha.com customer care person Mr.Mohan (Cell phone Number 99627-40438) and he scolded me in filthy languages and threatened me in front of my Advocate. So my advocate advised my to give a police complaint against the same for my protection.
    So I gave a complaint in Esplanade B4 police station. While I was in police station Mr.Mohan called me to threaten and scold again with same filthy language. The police officers should know the fact of my complaint so I gave my mobile to one of the Sub Inspector of police to hear his threatening.
    Finally he threatened that police officer also, as below mentioned words, “1. Do you know who I am, 2. What you are going to do? Do whatever I can see that, 3. If you are a sub inspector of police, keep it yourself, 4. I know the police officers above your level” then the police officer asked him to come to police station, he replied that” if you want you come to my office! as address above mentioned and “What is your name? Which station are you? How can I trust you as SI?, why are you talking with me give mobile to that basted Shiva” So that police officers told me that they will take an action on this issue. But as of now they did not take any action not even they did call him for enquiry.
    Meanwhile I came to know that he is telling in his office as he threatened the sub inspector of police also.
    Hence, I humbly request you sir that kindly direct the police officers to enquiry the above matter. I have disturbed lot mentally and psychically because of the Suleaka.com. My business also down, so I request you get back my money from Sulekha.Com and give protection from Sulekah.com Staff Mr. Mohan.
    Thanking You, Yours Sincerely,

    SHIVARAM.K

  • From Team Sulekha.com says:
    March 15, 2012 at 4:59 am
    Reply

    Dear Prasad,

    We noted your complaint and cross checked with our records. As per our records, the amount has been credited to the credit card account on 2nd Aug 2011. Request you to kindly check and confirm the same.

    Thank you,
    Team Sulekha.com

  • From Team Sulekha.com says:
    March 15, 2012 at 5:42 am
    Reply

    Dear Shivaram,

    We apologize for the inconvenience caused.Please send us your ‘order id’ so that we can address the problem and revert to you.

    Thank you,
    Team Sulekha.com

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