Oct 10
16

Tata Indicom Photon Plus Complaint

5 Comments

I bought photon plus last year with 2GB day and 10GB night free plan.I went through all the details regarding plan as thoroughly as one educated customer can go.

This month i got unsually high amounted bill and when i went through details of detailed bill(got it from Tata on request), i noticed that i was wrongly charged.

On discussing with customer support rep., he told me that i started downloading at 10:56pm when my plan says downloading is free from 11pm. So, whatever i have downloaded is going to be counted in day time even if its 1 sec before 11pm.

He told me that even if its not mentioned in company’s consmer manual/leaflet, i should be aware that i should have disconnected and reconnect my connection at 11pm. so that server could know.

He also said that only a fool doesnt know the meaning of 10GB night free plan from 11pm to 7am, although it is a “catch” nowhere mentioned in the vicinity of plan.He also recited that the Tata servers cant automatically detect time.

I am amazed how these ancient servers even clock data into modern USB modem if they can’t even synchronise time and generate right reports without user intervention.Poor application written on poor device drivers!!!!

So, TATA-INDICOM’s self imposed ignorance of outdated technology to strip off simple consumers of their money is helping them to reap good turnover.Hail them!!!!

Hoping someone listening to it…..

Your Contact Number:-919818856457

Your Postal Address:-240/B,Arya nagar, Ballabgarh, Faridabad, Haryana, 121004.

Photon plus no.- 09278729997

Acc. No.- 905825161

Complaint By:- Vivek Kumar Sharma

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Posted in Tata Photon by Lavanay 5 Comments

5 Responses to "Tata Indicom Photon Plus Complaint"

  • Customer care says:
    October 16, 2010 at 4:03 am
    Reply

    Dear Mr. Vivek Kumar Sharma

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    At Tata Indicom, it is our constant endeavor to enhance and improve the quality of customer interface and set exemplary standards of customer service.

    We would like to inform you that the Day/Night classification for data download eligibility in relation to a particular session will be done on the basis of start time of the session. Usage started during Day Hours (07:00 AM to 11:00 PM) would be considered as day usage and usage started during Night hours (between 11:00 PM to 07:00 AM) would be considered as night usage.

    However, your feedback has been forwarded to the team that is responsible for this function, for evaluation.

    We are thankful to you for your valuable feedback. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association.

    We appreciate your valuable subscription with Tata Indicom and it has always been our constant endeavor to serve you better.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

  • Anil Mootha says:
    November 29, 2010 at 12:52 am
    Reply

    Dear Customer care executive,
    I have been using Tata indicom photon plus internet connection from more than 6 months. Although I have taken this connection I almost everyday get a call from this number 040-66333073 asking me if I would like to have a new internet connection. I have been telling them from past 3 months that I already have and dont give me any calls but to no avail. They still keep calling me everyday and ask the same bloody question. I am really pissed off with this!! Cant you guys take care of this in your system??
    You should be ashamed of this stupid behaviour with your customers!!
    Do you think your customers should have 10 connections!!??

    This is really disgusting and frustrationg to me!!!

    I hope you will hear me and do something about this if you atleast dont have a stupid business process at place for your customers.

    Sorry for my words but I have no choice but to tell you.

    Thanks and Regards
    Anil
    My cell no: 9550887843

  • mahender pal says:
    September 13, 2011 at 2:36 pm
    Reply

    dear coustmer care excutive.i unble to use my tata thoton + my tata photon+ softwere is corrupted.yesterday i was give a complaint but no buddy solve my problem.i’ll request pls solve my problem.my photon no is(9212753015) my address-f446 sanjay colony oklha phase-2.pls change my photon+.

  • K.NAGARAJU says:
    October 27, 2011 at 1:34 pm
    Reply

    I am using the photon+ service for more than a year. First I hvae purchased
    the Photon + (No: 9244332718) for a monthly rent of Rs.500/ My usage has
    gone up so I decided to get new connection and purchased a new
    Photon+ instrument (No: 9244615079). So I disconnected the previous
    connection No 9244332718 after closing the due amount. After that, your
    service person came to my residence and asked me to keep the
    disconnected connection in locker and he told that during the
    locking period i need not pay any charge. So i believed his words i
    signed in the form given to me for keeping my account in locker. But
    now i received bill as well as phone calls for payment. I gave a
    complaint at your service point Asoka Plaza, Coimbatore. In this
    regard i received a mail communication that my complaint was resolved
    and settled. But now i am again received bill for non use of photon+
    service and irresponsible answer from your staff Mr. A. Rajesh. I felt
    sorry for the defective service provided by you TATA (world class)
    communication personnel. If you do not waive the bill amount Rs. 858
    dated 11.10.2011 i would like to disconnect the existing connections
    hold by me as well as my organizations. Looking forward your response.

    Thanking You

    Dr. K. NAGARAJU

  • K.NAGARAJU says:
    October 27, 2011 at 1:36 pm
    Reply

    I last my trust with TATA Photon + service providers i.e Tata Indicom

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