Feb 11
28

Tata Photon Not cancelling my connection

1 Comment

This is Phanindra holding TATA photon connection with number 9290312532 and account number 906499234.I have given request for cancellation of my tata photon connection on january 11th 2011 with docket numbers 249894049 , 252384471 and 254118461.My connection is still not closed and I received a bill of Rs 944 for whole january month. Please let me know when it will closed .I don’t want to pay the bill for whole month,as I have given request on 11th of January 2011 and it should be closed by maximum 15th of January 2011.So i will pay the up to 15th January.I have not been using my photon from the January 11th of 2011.

I have been calling customer care for every 2 to 3 days .But nobody responding properly with correct estimated date of cancellation.This is the worst service I have seen in cancellation.

Customer Name : Phanindra
Complaint Against Company : TATA PHOTON
Customer Contact Number : 9000011526
Name of Person You Contacted in Customer Support : Customer Care
Customer Postal Address : hyderabad,ap

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Posted in Tata Photon by Phanindra 1 Comment

1 Response to "Tata Photon Not cancelling my connection"

  • Atriman Das says:
    November 28, 2011 at 2:16 pm
    Reply

    Sir,

    I have been thoroughly harassed regarding photon+ connectivity since Jan 2011; post June 2011 the performance of the device has gone down drastically. One person came to my house regarding the due bill payment on Sept 2011 to whom I clearly mentioned that i want to discontinue the connection (which was inactive at that point of time). I have cleared off the bills in Oct 2011 at Tata outlet at City Centre 1, Saltlake where in I also mentioned to deactivate the connection; the person on the other side informed me that the connection would get deactivated automatically.

    Today I have received the hard of the bill. How does the connection got active is still unknown to me; I also fail to understand why should I pay off Rs 589/- when I have not used the device to a single machine over last 5 months.

    Regards,
    Atriman Das

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