Apr 11
5
Hi i am Vipul Harshadrai Goda from Rajkot. sir i am a bussinessman in rajkot. me and my family members are having our saving and currents accounts in union bank of india’s mandvi chowk branch. we have opened our account in this bank because my late gandfather Lt. Mr. Kishorkant Girdharlal Goda was an employee of union bank of india’s main branch & he has worked very hard & has given his heart and soul for opening new accounts and FD’s in UBI & make UBI in a good position in Rajkot city. so because of his trust on bank we & all my uncle’s & cousins have opened our saving and currents accounts in UBI. Just before 5 years we were satisfied with banks working and staff’s behaviour. but since last 5-6 years we fill that the bank is not at all interested in customer satisfaction. In this days of extereme competition where other banks are eager to give every services and are well-behaved and well-mannered, UBI’s this branch is behaving as we are in some govenment office and the officers and managers will behave as they want, they will have their own rules. since many years this branch is having short staff although this branch is located in the most prime area where there are big silver, gold and diomond bussinesses are done and millions of transactions are done although the bank is not interested in keeping proper & full staff. there is only one cash window in this branch since many years. since many years there is system made by this branch that whenever a customer gives is passbook for entry they ask the customer to keep the passbook in a tray which they kept with near about 400-500 passbooks are daily collected and the customer is asked to collect it the other day and when the customer comes to collect the passbook the officer shows him the trey and tells him to find out his passbook and takeaway and if the customer forgets it to collect or even the passbook is lost or stollen or taken away by any other person (because of this system) the officer and even manager blames the customer that it your responsibility to collect you passbook and if it lost then bank is not responsible. I don’t understand that are passbooks of customers account should be kept in bank? When I argue for such miships in bank the manager Mr. M. K. Dobaria and clerk Mr. Vithlani argued with me and instead the manager had theatened me that he will file a false complaint agianst me that I am taking away other pupils passbooks from bank and making illegal transactions in others account, he even order the poen to close to door of the bank and not let go out and then the manager made some call as if he is calling the police and then he kept talking with someone. after that i came away from the bank and went to the regional office of the bank to meet MR. Jayamohan Nair (Regional Head), first he ignored to meet and made an excuse that he is bussy with his march ending works and he has no time to meet but as i forced to meet him he gave me only five minutes. I told him about everything what happened, he just told to give it in written complaints and then he will see what can be done. Then he told me to meet Mr. R. K. Agarwal(Chief Manager) were he told us that the Branch Manger Mr. Dobaria has already complained about me to the regional branch that I have missbehaved in the bank and had spoken badwords in the bank which is not true. So I requested Mr. Agarwal to please the check the footage of the CCTV camera recording which is their in there branch. he told me that he cannot do any thing until any written complaint is given. so just now I am feeling that I am dealing with some government office where the managers and officers are showing us that they will work as they like and there is no one to stop them from doing this. so if you can help me please let me know. list of my & my family members account which very soon will be closed if no changes regarding this is done are 35370201000 8808, 8809, 1603, 8425,8426, 6479, 2361, 6310, 1081, current account 28059, 26132 other main branch account no.’s are c/a. 24608, 36264 s/b ac. 28140. I am also trying to make a complain in RBI and I am trying to contact the authorised RBI person in ahmedabad branch. I am also trying to contact and file written complain in consumer forum also. please reply me.
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