Feb 11
8
I am post paid customer of Vodafone from more than 4 years. My bill payment cycle is 14th every month. For the cycle ended on Nov 2010, I went to vodafone customer care center for my bill payment on 2nd Dec 2010 which was the last date of payment. I usually pay by debit card. I reached there around 7.45 and was in queue for bill payment.
When i reached at bill payment desk the guy at desk said system not working so I cant swipe debit card. As it was last date and i have not expected this, I was not sure of having full amount for bill payment in pocket. He suggested me to use bill payment Kiosk.
I managed Rs. 700 from my pocket and went to pay at kiosk at the same center. I paid the amount at kiosk at 8.38. And got the receipt of successful payment. After few days i started receiving calls from vodafone stating my amount is out standing. And they also charged me late payment fees of Rs. 100. I told them I already paid on 2nd Dec each other their executive said: I’ll check and revert but no one reverted ever.
I went to same customer care center to complaint that my bill not reflecting, but the guy there was not taking things as i was not having payment receipt. And after waiting for an hour i had to return empty handed. He said in 2 days i’ll get call regarding this, but no call ever happened.
I managed to find bill payment receipt and again tried to contact customer care on 111 number. I called gave complete details and guy said they will call me in 2 days. 2 days gone call didn’t take place. on 3rd or 4th day i got call from CCC and they are saying they are not able to find the details in their system. Now its their system’s fault
and it may not be in system even then at the time of finalizing payment collection amount they surely have found some discrepancy but surprisingly they didn’t. So they cant do anything. Now, they again want me to go to customer care center and wait wait for an hour in queue, to repeat entire story and still no surety of my payments will
be restored to their system.I dont understand how they resolve the problem if they cant even after noting down all the facts which is provided by me and mentioned in bill receipt.
I had very good regards for the company and i even was not checking bills ever that if they billed correctly or not. But now its ridiculous what I am facing. There is no power in customer’s hand and he has to dance as per the instructions of company or ready to give up on amount he paid.
Name of Customer Support Rep. You Talked to:- Pragnendra Rahevar
Your Contact Number:- 9879409140
Your Postal Address:- C-27, Mirapark,
Complaint By:- Pragnendra Rahevar
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