Apr 10
22
Vodafone – Recharge amount reduced than what was promised
Message:
Recharge amount reduced as what was promised.
I got a message on 20th April 2010 that a full talk-time of Rs. 150.00 is available on a recharge of Rs. 150.00 by Vodafone mobile service provider.
I got my cell phone recharged through Vodafone website by entering the recharge amount as Rs. 150.00 but the system automatically converted that amount to Rs. 151.00 and I got a talk time of Rs. 134.89 only.
I made a complaint to the Vodafone complaint number 198 on 20th April 2010 at around 11 o’clock in the night, and the customer care person, who attended my call, assured me that this issue will be rectified and the balancing amount will be credited to my account within 24 hrs.
Now the customer care person is saying that complaint is closed now and no balancing amount will be credited.
My concern : If Vodafone is giving full talk time out of Rs. 150.00 and I am paying Re 1.00 extra (that too not my fault, the system automatically converted the recharge amount from Rs. 150.00 to Rs. 151.00) and in return I am getting lesser talk time. Does it make sense anyway? Is there any logic behind this?
Please look in this matter as I feel I am being cheated. Please sort out this issue at the earliest and let the balancing amount be credited to my Vodafone account as early as possible.
Details :
Region : Bangalore (Karnataka)
Vodafone prepaid mobile number : 9538312821.
Transaction reference no. MSBI0044660867 dated 20th April 2010.
Recharge reference number dated 20th April 2010 is: 3887646.
Service Registration number for the complaint made on 20th April 2010 is : 1245020098
Looking forward to your kind response,
Regards,
Rahul.
Complaint Against Company:- Vodafone
Your Contact Number:- 9538312821
Your Postal Address:- Bangalore
Complaint by:- Rahul Kumar
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